Your order is typically prepared for shipment within one business day. Once shipped, it usually reaches you via DHL within two to four business days (within Germany and Austria). Delivery across the EU may take a few days longer, depending on the destination country. Please note that delivery times via DHL may be longer during peak periods such as Christmas and Black Friday.

We charge €4.99 for shipping within Germany. You can find the exact costs for delivery to other EU countries and Switzerland here.

Yes, that is possible. To ensure smooth delivery, please enter your *Postnumber* (customer number) in the additional field and the *Packstation* number in the address field.

For orders from Switzerland we work with our partner meinEinkauf. The DHL message “delivered” only means that your package has arrived at meinEinkauf – from there it will then be sent to you. In the next step you will receive a new Swiss tracking number directly from meinEinkauf. So all is well – your package is on its way to you!

You can return your order within 14 days of receipt. Please register your return via our returns portal if you are in Germany or Austria. Once we have received and inspected the item, we will issue a refund. Please ensure that the goods arrive in perfect condition—clean and free of deodorant marks. If you would like to exchange an item, we can create a new order for you in your preferred size; simply email us at support@ohohom.com, and we will send you an email so you can complete and pay for the order.

Important: for returns from Switzerland, please see the next answer.

You can also return your order from Switzerland within 14 days of receipt. Returns are processed via our partner, "meinEinkauf." Please send the item to:

OH OH OM
c/o ME Swiss Logistics
Irseestrasse 4a
8280 Kreuzlingen
Switzerland.

"meinEinkauf" will handle the rest for you. Once we have received and inspected your return, you will be refunded for the item. Please ensure that the goods arrive in perfect condition - clean and free of deodorant marks.

If you would like to exchange an item, we would be happy to set up a new order for you in your desired size; simply email us at support@ohohom.com, and we will send you an email so you can complete and pay for the order.

You do not pay a separate fee for the return itself. However, we do not refund the original shipping costs, effectively offsetting the cost of the return against them. We do this to make the return process as simple as possible, allowing you to easily print your return label at home via our return portal. In other words, a return costs you the amount you already paid for shipping. If you placed an order with free shipping and then make a return, we charge a flat-rate return fee based on your country (equivalent to the shipping cost—for example, €4.99 for a return from Germany). We deduct this amount directly from your refund.

You will find a size chart with details on fit and measurements in the last photo on every product page. If you are still unsure, feel free to email us at support@ohohom.com. It is best to include your height, bust measurement, hip measurement (measured around the widest part of your bottom), and waist measurement (measured at the narrowest point). We will provide personal advice and help you find the right size for you.

Our clothing generally runs true to size; if this is not the case, you will find details under "Fit & Size" on the product page. Not sure? Feel free to email us at support@ohohom.com with your height, your bust and hip measurements (taken at the widest point), and your waist measurement (taken at the narrowest point). We would be happy to advise you personally and help you find the right size.

You can view the payment options on the product pages. We offer all common payment methods, such as PayPal, Klarna, and credit card. Please check the product pages, as options may vary depending on your location.

You can easily enter your code in the designated field during the checkout process. Please note that vouchers cannot be redeemed for cash and must be used before completing your order. Some vouchers, discount codes, and promotions cannot be combined!

We combine functionality and versatility. In doing so, we forgo polyester, opting instead for natural, functional fibers such as TENCEL™ Lyocell or TENCEL™ Micro x Modal. The fiber structure of TENCEL™ absorbs and releases moisture, ensuring a naturally dry feel and enhanced thermal comfort. What we hear time and again from our customers is: “Super flattering against the skin and incredibly comfortable to wear, with a timeless design—making it suitable for so many occasions.”

Soft against the skin and stretchy with every movement—our Soft Core Fabric is a blend of two fibers chosen for precisely these qualities. It consists of 78% TENCEL™ Modal x Micro from Austria’s Lenzing—certified biodegradable and compostable by TÜV Austria. The remaining 22% is ROICA™ V550, an elastane yarn that provides stretch and holds the Cradle to Cradle Certified® Gold level for material health, ensuring exceptionally safe ingredients. The majority of the collection is made from Soft Core Fabric; you can find details about the other fabrics on the product pages.

Our fabric is produced in Austria. The collection is sewn in Portugal. We have worked in partnership with many of our producers since our inception and visit them regularly in person.

Almost the entire collection is vegan. This item is not vegan: the Ribbed Tech Tank Top contains wool—for natural temperature regulation and functionality.

Our recommendation:

• Machine wash at 30°C using liquid detergent
• Air-dry instead of using a tumble dryer
• Wash separately from cotton items or use a laundry bag.
  Reason: Cotton fibers stand up when wet and act like sandpaper on soft materials sharing the machine.
• Store flat or draped over a clothes hanger.
• Air out the garment regularly.
• Simply wipe away deodorant marks with a damp cloth.

We set high standards for the quality of our fabrics and rely on branded products—such as fibers from Lenzing and Asahi Kasei—that carry their own certifications. We subject our fabrics to extensive testing prior to production.

For instance, our "Soft Core Fabric" performs exceptionally well in pilling tests, showing virtually no formation of lint balls even after frequent wear.

We believe that an honest approach fosters quality work. To this end, we maintain close ties with our suppliers and production partners, fostering warm and open communication.

We further ensure quality through pre-shipment inspections at our partners' facilities and by conducting spot checks when the goods arrive at our warehouse.

The price reflects the use of high-quality materials and the care with which we select them.

To guarantee product quality, we consciously choose certified branded materials such as TENCEL™ Lyocell, ROICA™, and FSC-certified natural rubber.

Wherever possible, we source our components from European manufacturers; for instance, our TENCEL™ fibers and sewing thread come from Lenzing in Austria and are processed into fabric and thread within Europe. We source our elastic bands—made from certified organic cotton and FSC-certified natural rubber—from CHARLE, a German company with production facilities in Austria. Our labels are sourced from Germany.

Short transport routes and partnerships with companies we consider ethical—or which we specifically select based on ethical standards—are very important to us. We know the people at our manufacturing partner in Portugal personally and are assured that they receive fair wages; regular independent audits confirm this.

We avoid polyester wherever possible, opting instead for innovative materials and components that function naturally. Like our elastic bands and the sewing thread, which is generally made of polyester.

These decisions matter deeply to us because we aim to drive fundamental change in the fashion industry and are working toward a bio-circular future. All these details make the difference in terms of both price and quality.