Shipping policy

SHIPPING & RETURNS

Shipping

Delivery charges are added to the total cost of your order in the shopping basket. You will be notified of your delivery via a tracking email. Please use the tracking service to ensure your order arrives safely. If you do not receive the email, please check your spam folder.

Germany

DHL Standard GoGreen Plus (2–4 working days) €4,99

Switzerland

via MeinEinkauf (4–6 working days) €19,50

EU

DHL Standard (2–8 working days) €12,99

Delivery to the rest of the world

DHL Standard (2–10 working days) €45,99

For deliveries to countries outside the EU (excluding Switzerland), customs duties and additional charges may apply. Please contact the relevant authority in your country for further information. Please also note that, for customs reasons, we cannot accept orders outside the EU with a purchase value exceeding €1000,00.

Returns & Exchanges

If you’d like to try a different size, colour or style, please feel free to place a new order in our online shop.

Do you have a return?

FROM GERMANY

Here’s how it works:

  • To send your return, please enter your postcode and order number in our returns portal (https://oh-oh-om-ethical-sportswear.shipping-portal.com/rp/). You will then receive your returns label.

What do I need to bear in mind?

  • The returns period is 14 days.
  • The items must be in their original condition.
  • The items must be unwashed and unworn.
  • For underwear, the hygiene stickers must not have been removed.
  • We only accept neatly packaged goods; please ensure the items do not rattle around in the box – pad them with paper if necessary.
  • We will not cover any additional costs, such as customs duties or cash-on-delivery charges, under any circumstances. We will not accept parcels containing such charges.
  • Our returns service is not free of charge, but to make it as easy as possible for you, we will offset your original delivery costs against the return costs.
  • The refund may take 2–10 working days.

We reserve the right to return items that are not in the specified condition at the customer’s expense.

FROM SWITZERLAND

Returns from Switzerland are handled by our delivery partner, MeinEinkauf. 

Please send your return to:

OH OH OM c/o ME Swiss Logistics
Irseestrasse 4a
8280 Kreuzlingen
Switzerland

MeinEinkauf will take care of the rest for you.


ALL OTHER COUNTRIES

If you’d like to try a different size, colour or style, please feel free to place a new order in our online shop.

To return an item, please send it back to us using a tracked delivery service at your own expense:

Hansenlogistic – Baack + Hansen GbR
c/o OH OH OM ethical sportswear
Borsteler Chaussee 85-99a
Haus 15
22453 Hamburg
Germany

To ensure your return is processed smoothly, please enclose the delivery note for your return. As soon as we have received your return, the purchase amount will be refunded to you.

For returns from non-EU countries, the invoice must be attached to the outside of the parcel and the parcel must be marked with the word ‘Return’ (handwritten is sufficient). Otherwise, import duties may apply.

What do I need to bear in mind?

  • The return period is 14 days.
  • The items must be in their original condition.
  • The items must be unwashed and unworn.
  • For underwear, the hygiene stickers must not have been removed.
  • We only accept neatly packaged goods; please ensure the items do not rattle around inside the box – pad them with paper if necessary.

We reserve the right to return items that are not in the specified condition at the customer’s expense.

ARCHIVE & SAMPLE SALE

Please note: We are unable to offer refunds on items purchased during our Sample & Archive Sale. Exchanges for a different size or style are, of course, possible.

Thank you!

COMPLAINTS & CUSTOMER SUPPORT

In the following cases, you must contact customer support

support@ohohom.com 

  • You have received a damaged or faulty item
  • Your parcel has gone missing
  • You have received your order twice
  • You have received the wrong item