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SHIPPING & RETURNS
Shipping
Shipping costs are added to the merchandise value in the shopping cart. You will be informed about the shipment with a tracking email. Please use the tracking to ensure your order arrives without problems. If you do not receive the email, please check your spam folder.
Germany
DHL Standard GoGreen (2-4 business days) €4.99
Switzerland
via MeinEinkauf (4-6 business days) €19.50
EU
DHL Standard GoGreen (2-8 business days) €12.99
Shipping to the rest of the world
DHL Standard GoGreen (2-10 business days) €45.99
For shipping to countries outside the EU (excluding Switzerland), customs duties and additional fees may apply. Please contact the relevant authority in your country for more information. Please also note that due to customs regulations, we cannot accept orders outside the EU with a purchase value exceeding €1000.
Return & Exchange
If you would like to try a different size, color, or model, please place a new order in our online shop.
Do you have a return?
FROM GERMANY
Here's how it's done:
- To return your item, please enter your postcode and order number in our returns portal . You will then receive your return label.
What do I need to consider?
- The return period is 14 days.
- Items must be in their original condition.
- Items must be unwashed and unworn.
- For underwear, hygiene stickers must not have been removed.
- We only accept properly packed goods; please ensure that the goods do not move around in the box; if necessary, pad them with paper.
- Any additional costs such as customs fees or cash on delivery costs will not be covered by us under any circumstances. We will not accept such packages.
- Our return is not free, but to make it as easy as possible for you, we offset your outbound shipping costs with the return shipping costs.
- Refunds can take 2-10 business days.
We reserve the right to return items that are not in the specified condition at the customer's expense.
FROM SWITZERLAND
Returns from Switzerland are processed through our shipping service provider MeinEinkauf.
Please send your return to:
OH OH OM c/o ME Swiss Logistics
Gewerbehaus N16
Konstanzerstrasse 60
8274 Tägerwilen
MeinEinkauf will take care of everything else for you.
ALL OTHER COUNTRIES
If you would like to try a different size, color, or model, please place a new order in our online shop.
For a return, please send your item back to us with tracking at your own expense:
Hansenlogistic – Baack + Hansen GbR
c/o OH OH OM ethical sportswear
Borsteler Chaussee 85-99a
Haus 15
22453 Hamburg
Germany
To process your return smoothly, please include the delivery note for your return. As soon as we have received your return, the purchase amount will be refunded to you.
For returns from non-EU countries, the invoice must be attached externally and the package must be marked with the word "Retoure" (handwritten is sufficient). Otherwise, import duties may apply.
What do I need to consider?
- The return period is 14 days.
- Items must be in their original condition.
- Items must be unwashed and unworn.
- For underwear, hygiene stickers must not have been removed.
- We only accept properly packed goods; please ensure that the goods do not move around in the box; if necessary, pad them with paper.
We reserve the right to return items that are not in the specified condition at the customer's expense.
COMPLAINTS & CUSTOMER SUPPORT
In these cases, customer support must be contacted:
- You have received a damaged or defective item.
- Your package has been lost.
- You have received your order twice.
- You have received a wrong item.
